Refund Policy

Nexakit is a digital downloadable product. Because digital files are instantly accessible and cannot be "returned" once delivered, all sales are generally final.

By completing your purchase you acknowledge that you have read this policy and understand the non-refundable nature of digital goods. This policy is in accordance with standard digital product sales practices.

We absolutely want to make things right when a genuine issue occurs. We will review refund or replacement requests in the following situations:

• 📧
  Never received the download email If you completed your purchase but never received the delivery email with your download link, contact us within 24 hours of purchase. Please also check your spam or junk folder first, as automated emails can sometimes be filtered.
• 🛠️
  Corrupted or unusable file If the file you received is corrupted, won't open, or is otherwise unusable on a supported device, we'll investigate immediately and provide a working replacement at no additional cost to you.

To get help as quickly as possible, please email us at support@nexakit.store and include the following details in your message:

1. Your order number (found in your confirmation email)
2. The email address used at checkout
3. A brief description of the issue you're experiencing
4. If applicable, a screenshot or error message

The more detail you provide, the faster we can resolve your issue.

Once we receive your support request, here's what happens next:

1. 1
   Acknowledgement — We'll reply to confirm we've received your request, typically within a few hours.
2. 2
   Review — Our team will look into the issue carefully. This usually takes 24–48 hours from the time we receive all necessary information.
3. 3
   Resolution — We'll provide a fix, a replacement file, or — in eligible cases — a refund. We'll communicate clearly about what we can offer.

To keep our policy fair for everyone, the following situations are not eligible for refunds:

• ✕
  Change of mind — You no longer want the product after purchasing it
• ✕
  Wrong app purchased — You bought Nexakit thinking it was a different product
• ✕
  Unsupported device or app — The file does not work on a device or application that is not listed as compatible (please check compatibility before purchasing)
• ✕
  Already downloaded — The file has been successfully downloaded and accessed
• ✕
  Didn't meet expectations — The product works as described but didn't suit your personal preferences or workflow